High airport security in the U.S. may be cutting thefts
- February 2nd, 2010
- Posted in Uncategorized
- Write comment
At the Philadelphia International Airport, a baggage screener was caught last year stealing laptop computers and a video game system from the luggage of airline passengers.
In September, police in St. Louis broke up a theft ring involving eight baggage handlers working for a contractor for Delta Air Lines.
In October, a former baggage handler at Northwest Airlines pleaded guilty to stealing more than $10,000 in goods from checked baggage, and posting some of the booty on eBay.
But before you swear off airline travel or strap a LoJack device to your suitcase, you should know that, while pilfering from airline luggage is a problem, reports suggest these thefts by government and airline employees may be on the decline.
Complaints filed against the airlines about luggage problems — including theft and damage — totaled 1,442 in the first 11 months of 2009, a drop of about 25 percent from the like period in 2008, according to the Bureau of Transportation Statistics. During the period, the overall number of passengers flying in the United States dropped about 6 percent, so the decline can’t be attributed solely to fewer passengers and bags moving through the airports.
In 2005, the Transportation Security Administration paid out about $3.2 million U.S. in claims for baggage theft and damage. But by 2008, that dropped to nearly $813,000 U.S. For the first 10 months of 2009, TSA paid out about $446,000 U.S. in baggage claims, according to the agency.
But don’t necessarily credit a rebirth of honesty for the trend.
Because of the threat of terrorist attacks and the advancement of airport technology, airline baggage is more closely watched with surveillance cameras and scanned with high-tech devices, reducing the need to open the bags for inspection. Thus, sticky-fingered baggage handlers and TSA screeners have fewer chances to rummage through your suitcases.
The primary way the TSA catches luggage pilferers is to analyze passenger claims and look for patterns. If passengers are losing valuables on a particular airline, during a specific time of day, the TSA will install hidden cameras or deploy undercover investigators to catch the crooks in the act, said TSA spokeswoman Suzanne Trevino.
“The problem is that we have so many people that touch the bags,” she added.
Passengers can file claims against the TSA or the airlines for lost property, depending on who may be liable. While the TSA compiles and discloses the payout costs for such claims, the airlines do not.
But good luck getting the airlines to pay for items stolen from your luggage.
On domestic flights, most airlines claim no liability for valuables lost from a checked bag. So, if you are traveling with something of value, carry it with you on the plane. (The airline policies vary on liability on international flights.)
“Don’t put it in your checked luggage,” said Tim Smith, a spokesman for American Airlines. “Hold on to it in the same way you would hold on to something of value while walking on the street.”
Still, the declining reports of luggage theft is little consolation to passengers who lose expensive items on a flight.
The Web site, www.airlinecomplaints.org, is rife with such tragedies, including the story of a man who flew from New Jersey to India on Northwest Airlines in November and discovered that some gifts for family, including an Apple IPod Touch and a Sony Play station game, were stolen from his luggage.
The airline refused to take responsibility for the loss, saying the airline is not liable for missing electronics that are packed in checked luggage.
“This, to me, is customer service at its worst,” the passenger said in a posting on the complaint website.
A spokeswoman for Delta Air Lines, which owns Northwest, said the incidents of luggage theft is small but the air carrier works hard to put a stop to it.
Copyright (c) Canwest News Service
No comments yet.