Dear Lemme –  Last April I made airline reservations to fly to Panama City on Oct. 9, 2009, with a return flight on Oct. 14. Three or four days after I made the flight arrangement I called Delta to cancel my reservation. I was told by the agent that my ticket was non-refundable and non-transferable.

My wife and I rarely fly. We are both in bad health. When I purchased the ticket no one informed me of any of this. I would appreciate your help.

The total cost of the ticket was $454.91. I want a refund.

Carl Blackburn

Louisville 40291

Dear Readers – We’re pleased that this matter was resolved to our letter writer’s satisfaction. Credit for $454.91 was posted to his credit card.

Lemme spoke with Mrs. Blackburn, who said she was “very grateful” for our assistance.

Dear Lemme – I have a problem with the Frankfort Sewer Department. Back in June I had a sewer problem and had to pay a plumber $400. I also spent a weekend cleaning sewage from two bathrooms, the hall and utility room only to find that the main line was stopped up due to a crack when the line originally was constructed.

I asked to be reimbursed for the $400. I filled out a claim form. About three months later I was informed that my claim had been denied.

T. West

Frankfort, Ky. 40601

Dear Readers – The Frankfort Sewer Department reviewed Lemme’s inquiry.

“The original claim by the homeowner was turned over to the department’s insurance carrier,” said director William R. Scalf Jr. “The insurance carrier reviewed all the information and determined that the City and the Sewer Department were not responsible for the damage to the property.”

By Courier-Journal